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FAQs

What should I do if my window won’t open?

Arrange a professional inspection to identify worn hinges or locks.

How often should locks be lubricated?

Once or twice a year with a suitable lubricant is usually sufficient.

What if a sealed unit fails?

Failed glass units can often be replaced without changing the whole frame.

Can hinges be adjusted after installation?

Yes. Minor adjustments can be made if required.

What should I do if a lock sticks?

Avoid forcing it and arrange for an inspection if lubrication doesn’t help.

Can installers replace broken glass later?

Yes. Replacement sealed units are commonly available.

Will I receive aftercare support?

Yes. KRB provide ongoing customer support upon request.

How often should I clean my windows?

Cleaning the glass and frames every few months helps keep them looking their best.

How do I maintain aluminium windows?

Clean the frames regularly and lightly lubricate moving parts once or twice a year.

Should I lubricate hinges?

Yes. A light lubricant helps hinges and locks operate smoothly.

How often should locks be serviced?

Check and lubricate locks annually to maintain smooth operation.

Why is my window difficult to open?

Stiff hinges, worn handles or frame movement may be the cause.

Why won’t my door lock properly?

Misalignment or a worn lock mechanism can affect operation.

What should I do if a handle becomes loose?

Tighten fixings where appropriate or arrange a replacement if damaged.

Can scratched uPVC be repaired?

Minor cosmetic damage can sometimes be repaired.

Can scratched aluminium frames be repaired?

Small marks may be repaired, depending on the finish.

When should weather seals be replaced?

Replace seals if they become damaged, brittle or ineffective.

Why can I feel a draught?

Worn seals, poor adjustment or damaged components may be responsible.

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