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Buying Advice

Can I replace just one window?

Yes, there is no project too big or small for KRB.

Why should I choose a family-run double-glazing company?

Our family-run business provides personal service and excellent aftercare.

How do I get a quote for new windows?

Just give us a call to book a free site visit, discuss options, and receive a no-obligation quotation.

Are your installers sub-contractors?

No, all KRB installers only work for us on a full-time basis.

What is FENSA and why is it important?

FENSA is a government-authorised scheme for replacement windows and doors. FENSA certification confirms replacement windows comply with Building Regulations.

Do you offer replacement glass?

Yes. Failed or damaged sealed units can often be replaced.

Do you offer emergency glazing?

Availability varies, so contact your installer for urgent assistance.

How long do guarantees usually last?

Many quality products include guarantees of around 10 years.

What does a product guarantee cover?

Coverage varies but often includes manufacturing defects.

What isn’t covered by a guarantee?

Normal wear, accidental damage, and misuse are often excluded.

Should I keep my paperwork?

Yes. Keep guarantees, certificates, and invoices in a safe place.

What questions should I ask before ordering?

Ask about guarantees, lead times, products, and certifications.

What should I ask during a survey?

Ask about products, guarantees, lead times, and certification.

Should I compare guarantees?

Yes. Longer, clearer guarantees provide added peace of mind.

What accreditations should an installer have?

Look for recognised schemes such as FENSA and relevant insurance-backed guarantees.

What are the signs of poor installation?

Draughts, sticking windows, gaps, and water ingress may indicate installation issues.

Should I buy local?

A reputable local installer often provides more responsive service and aftercare.

Do I need planning permission for new windows?

Usually not, although listed buildings and conservation areas may need approval.

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